GUITAR CENTER STORES, INC Customer Service Manager - N in DAVENPORT, Iowa

PURPOSE OF THE JOBThe purpose of this job is to manage all sales and margin generating activities of the salesassociates within a store, ensuring that the sales floor is properly set and that the staff is properlyengaged to provide a great customer experience.RESPONSIBILITIES/DUTIESAchieving sales, margin, and EBITDA targets for the storeMain holder of "The Mic"Proper scheduling of the sales floor with appropriate staff levelsCreate a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customersProvide ongoing coaching and feedback to all associates, manage completion of and timeliness on all GCU activities, plus annual performance reviewsCommunicating with the Store Manager and Operations ManagerAssist the Operations team with large merchandising projects, including the execution of all in-store promotionsTake part in the interview process for all candidates that apply to the store. Onboard and train newly hired sales associatesOpening and closing of the storeAdditional duties as assigned.MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTESAssociate's Degree (or 3 years of equivalent work experience), preferably inValid state driver's license and automotive insurance3 years of relevant work experience (in addition to degree or years of previous experience)Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)Skilled knowledge of Musical Instruments sold within Guitar Center (Guitars, Drums, Tech, etc.)Analytical Skills: Able to analyze data and information to better understand the business and make informed and timely decisions. Able to evaluate and solve problems effectively.Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness and ability, and assigns tasks that are appropriate to their skill level. Follows up as needed and share both responsibility and accountability.Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.Interpersonal Communication: Able to communicate through various means (written andverbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fastpaced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.Project Management: Able to execute project plans that align with organizational objectives. Coordinates groups of individuals to maximize available knowledge and resources, and follows through to track progress and ensure timely completion.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.Technology Skills: Able to navigate and l