Cryolife Customer Account Rep I in Kennesaw, Georgia

Is This The Role For You?

We hire smart people with big hearts. People who have a passion for their work and who strive every day to help others. Our work requires bold and innovative leaders; people who bring strong values and ethics to their role.

If you’re ready for a career that allows you to grow and develop into the professional you want to be – today and in the future….CryoLife is the place for you.

Provide customer service functions for physicians and hospitals with an emphasis on BioGlue, Cardiogenesis, On-X, PhotoFix, JOTEC, and tissue orders.

  • Process BioGlue, Cardiogenesis, On-X, PhotoFix, JOTEC, and tissue orders.

  • Manage and maximize the cardiac and vascular tissue inventories by contacting the reps and accounts.

  • Create new customer accounts and maintain existing accounts in SAP.

  • Address customer inquiries and provide information about CryoLife’s services, products, and ordering processes.

  • Initiate customer returns and credits and assist the rep in resolving account issues.

  • Perform clerical duties such as filing and report orders pending and shipped to the field.

  • Excellent written and verbal communication skills

  • Preferably BS Degree

  • Able to participate in the Customer Service on-call schedule

  • Capable of working with little direct supervision

  • Excellent organizational skills

  • Work hours 9am-6pm M-F

Who We Are.

CryoLife is one of the world’s contemporary medical device companies providing preserved human cardiac and vascular tissues, surgical adhesives and sealants, cardiac lasers and implantable end-stage renal disease access grafts for the repair of complex cardiac and vascular reconstruction surgeries. Since the Company’s inception in 1984, it is estimated that its products and tissues have been implanted in about 900,000 patients worldwide.

CryoLife technology and products bring restoration and hope to people all around the world. CryoLife headquarters are located in Kennesaw, Georgia, a suburb of Atlanta.

CryoLife is an Equal Opportunity/Affirmative Action employer.

CryoLife is committed to the philosophy of equal opportunity employment. We do not discriminate against any employee or applicant. All qualified candidates will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, national origin, citizenship, disability, veterans or other legally protected status.

Reasonable Accommodations

CryoLife is committed to providing reasonable accommodations both in the application and interview process, consistent with legal requirements. If you need a reasonable accommodation while seeking employment, please email or call 770-429-5215. A Human Resources representative will return your call. Messages or emails for any reason other than accommodation requests will not be returned.

Requisition ID: 2018-1985

External Company Name: Cryolife

External Company URL:

Post End Date: 6/18/2018