CSM Bakery Solutions Customer Solutions Administrator in United States

JOB TITLE: Customer Solutions Administrator


SALARY: £18,803 - £23,504 (Depending on Experience)

ROTATIONAL WEEKEND WORKING: 1 in every 7 – granted 5% allowance

BENEFITS: Excellent Benefits

CSM Bakery Solutions, with manufacturing and distribution facilities across Europe, is a global provider of a wide range of bakery products and ingredients for retail and foodservice markets as well as artisan and industrial bakeries. CSM’s mosaic of heritage bakery brands includes some of the industry’s most trusted names: Readibake & Kates Cakes. We are the UK's leading supplier of Sweet Bakery Retailer branded products in the in-store bakery sector for Cookies, Doughnuts & Mini Bites.

Through the dedicated efforts of more than 8,500 employees, CSM serves customers in 100+ countries, providing specialized ingredients and finished products. Customers include all the major multiples along with food service organizations, quick serve restaurants and the major well known coffee houses.

The CSM UK head office is in the Wirral with other production facilities throughout the UK. The total annual turnover for the UK business is in excess of £200 million.


To deliver a first class customer service. Through accurate sales order processing and customer relation in compliance with company customer service standards of quality , policies and procedures


  • Sales order processing – accurate inbound/outbound order capture via phone, fax, email and EDI

  • Working closely with distribution partners (Optima and Yearsley)

  • Solving customer/service issues and problems in a highly professional manner and using sound judgement

  • Ensuring minimum order and lead time criteria met, including layers and pallet utilisation

  • Reporting shortages to customer

  • Balancing customer service KPI’s to meet customer’s expectations and our own service standards

  • Building good relations with customers

  • Management of sample requests, ensuring samples are dealt with efficiently and effectively and arranging couriers

  • Managing product availability – following correct procedure in the event of stock shortages to minimise effect to customer service

  • Deal with basic routine C + D requests

  • Maintain Customer Complaints Database (CRM)

  • Working with Key Account Support


  • Excellent communication skills, with the ability to deal at different levels

  • Excellent organisational and administration skills

  • To be able to cope with increased workload, under pressure and to prioritise

  • Good Time management

  • All Microsoft systems, especially excel (formulas & external data)

  • SAP

  • Experience of working in a customer service environment


  • An exciting opportunity in a global leading organisation in the food industry

  • 25 days annual leave (8 days public holiday)

  • Pension

  • On-going training

  • Childcare Vouchers

  • Cycle to Work Scheme

  • On site park

  • Subsidised Canteen

For further information please check out our careers page